From website to ID card printer - individually tailored process digitalization for Rechtsanwaltskammer München

Another key feature of the members' area is the automated ID card ordering. With this, we have provided an end-to-end solution to fully digitalize the process of ordering a lawyer's identity card. This type of lawyer's card identifies the holder as a European lawyer in court and before the authorities. It also facilitates access to judicial buildings such as courts and prisons.

Simple Application

Thanks to the new digital order process, members can apply for their ID card independently and without complications: As a logged-in user, I can upload my personal data, a suitable passport photo and choose one of nine pick-up locations via the order form. The last step is paying the processing fees online. PayPal, instant bank transfer and credit card payment are available as payment methods, as well as an individual voucher system, which can also be managed directly in the TYPO3 backend.

The background process

As soon as the ID card has been commissioned, the order appears in the TYPO3 backend with the status "received and under review". At this point, all currently open orders can be viewed and downloaded collectively by an administrator in order to transfer them as a CSV table to the ID printer. After the download, the status automatically changes to "Badge production in progress". After printing, the ID cards are distributed to the pick-up locations specified by the lawyers and the status changes to "Ready for pick-up".

The lawyers can also view and track the current status of their order in the frontend within the member area. 

Benefits

By automating the ordering and manufacturing process, costs were reduced by over 40%. In addition, better quality and higher security of the ID cards were made possible in the course of the changeover. Detailed information on the advantages of the new lawyer ID card can be found here (German article).